Our Client  is a specialized company operating in the field of orthopedic and medical aids, providing high-quality solutions and professional support to patients, healthcare professionals, and healthcare institutions.Their work combines medical expertise, patient support, and professional sales, with a strong focus on improving the quality of life of thier users through appropriate medical solutions.

Due to the growth of Client's operations, we are looking for an experienced and motivated professionals to join their teams in Zagreb and Rijeka as a Field Sales Representative for Orthopedic and Medical Aids.

This is not a typical sales position.The role combines sales, patient consultation, healthcare collaboration, and operational responsibility in the field of orthopedic and medical aids. The successful candidate will work closely with patients, doctors, nurses, hospitals, and healthcare institutions, while ensuring the correct implementation of HZZO policies and procedures. 

Key Responsibilities

• Plan and actively visit customers, healthcare institutions, and potential partners within the assigned territory.

• Develop and maintain a professional network of contacts including doctors, nurses, hospitals, healthcare institutions, HZZO representatives, and patients.

• Present and promote orthopedic and medical aids to healthcare professionals and users.

• Provide consultation and guidance to patients in selecting appropriate medical aids.

• Assess patient needs and recommend appropriate solutions.

• Take measurements where required and coordinate the selection and delivery of aids.

• Manage pre-sales, sales, and post-sales activities independently.

• Guide patients through the prescription, approval, and delivery process in accordance with HZZO regulations.

• Prepare and process relevant documentation related to the delivery of medical aids.

• Order products for patients and monitor orders until final delivery.

• Coordinate complaints, service requests, and product replacements with internal departments.

• Maintain accurate records and documentation in accordance with company systems and procedures.

• Ensure proper management of field inventory and consignment goods.

• Collaborate with internal departments including service, logistics, procurement, and administration.

• Stay informed about regulatory and market developments in the field of medical aids

Required Experience

• Direct experience as a field sales representative in orthopedic or medical aids / medical equipment

• Experience working with doctors, nurses, hospitals, and healthcare institutions

• Experience working with patients or users of medical aids

• Experience working with an HZZO contracted supplier or familiarity with HZZO procedures

• Practical understanding of the process of:

  • recommendation

  • prescription

  • approval

  • delivery of medical aids

  • related documentation and records

Preferred Qualifications

• Experience with orthotics and prosthetics programs

• Experience with respiratory aids

• Existing professional network within the healthcare system

• Experience working with medical prescriptions and related documentation

Key Competencies

The ideal candidate will demonstrate:

• Strong knowledge of orthopedic and medical aids

• Ability to connect patient needs with appropriate solutions

• Excellent presentation and consultative sales skills

• Ability to build long-term professional relationships

• Strong communication and interpersonal skills

• High level of empathy and professionalism when working with patients

• Ability to work independently and manage field activities

• Strong organizational and documentation skills

Compensation and Benefits

A competitive compensation package for experienced professionals in this specialized field.

• Variable bonus linked to results, with the potential to reach up to 100% of the monthly salary, and in certain periods even exceed it depending on achieved results.

• Company car (24/7 use)

• Company laptop

• Company mobile phone

• Work in the field with organizational and operational support

• Participation in trade fairs, professional events, and medical congresses

• Professional training and education financed by the company

• Continuous training in products, procedures, and market knowledge

• Opportunity for long-term professional development in a specialized and growing industry