Zagreb, Croatia

IT Operations Team Lead Location: Zagreb, Croatia | On Site Antal International is partnering with a successful and well-established Croatian IT company, recognized for delivering high-quality technology solutions and services to its clients. As the company continues to grow, we are looking for an experienced IT Technical Team Lead to take ownership of the operational performance of technology service team, ensuring high-quality delivery, strong customer relationships, and efficient service management in IT instrastructure services ( networking, security, virtualisation, backup, hardware). This is a hands-on leadership role for someone who combines technical understanding with strong operational, commercial, and people leadership skills. You will be the person who sees the bigger picture, makes decisions, anticipates risks, and takes ownership before issues become escalations. What will you be responsible for? Operational leadership – overseeing day-to-day operations and ensuring team deliver against agreed service and customer expectations. Risk Management – proactively identifying technical and customer satisfaction risks, taking corrective action. Priority Management – making daily decisions on priorities, resources, and next steps, taking ownership rather than passing decisions further up the organization. Project Delivery Oversight – monitoring delivery and execution across projects, ensuring commitments and timelines are met, without being responsible for end-to-end project management. PSA / ITSM ownership – ensuring the quality and consistency of data entry, adherence to processes and rules, and the accuracy and usefulness of operational reporting. Operational reporting & KPI management – owning monthly operational reports and monitoring key service metrics, including ticket volumes, response and resolution times, escalations, and team utilization. Customer & contract coordination – leading regular operational meetings with key customers, documenting agreed actions, and following up on delivery and commitments. Service financial performance – monitoring profitability by contract, team utilization, and scope, and identifying potential risks to service profitability. Process & documentation governance – ensuring internal and customer-facing documentation, processes, and procedures are accurate, up to date, and consistently followed. Team leadership & mentoring – working closely with Team Leaders, providing guidance and support to engineers, and fostering a collaborative, accountable, and high-performing environment. What are we looking for? 5+ years of experience in a service-oriented technology environment, such as Managed Services, IT Service Management, Help Desk, or IT Operations, including experience in a leadership role. Strong enough technical understanding to challenge and evaluate technical decisions and ask the right questions. You understand areas such as infrastructure, networking, backup, and security, without needing to be a deep technical expert in any single domain. Experience working with PSA and/or ITSM tools and service management processes. Solid understanding of SLA management, service KPIs, and operational performance. Good commercial and financial understanding, with the ability to monitor service profitability, scope, and team utilization. A decisive leadership style with a strong sense of ownership and accountability – you make decisions and take responsibility for outcomes. A people-oriented leadership approach and a visible, present, and accessible management style. Excellent organizational and communication skills, with a proactive approach to commitments, deadlines, and stakeholder management. The ability to build trust with both technical teams and customers and to remain calm and solution-oriented when priorities shift or challenges arise. What does success look like in this role? You will be the person who keeps the operation under control, spots risks before they become problems, ensures customers receive the service they expect, and enables technical teams to perform at their best. You will have the autonomy to make decisions, the responsibility to own outcomes, and the opportunity to make a tangible impact on the quality and profitability of the service organization. What's in it for you? Operational leadership role in a successful and growing Croatian IT company The opportunity to influence and improve the way technology services are delivered A collaborative environment with experienced technical professionals High level of ownership and autonomy in decision-making Professional growth and the opportunity to make a visible impact If you are an experienced IT service leader who enjoys taking ownership, making decisions, and building high-performing teams and customer relationships, we would be happy to hear from you.

We are looking for an experienced Head of Financial Controlling to lead and further develop our financial controlling function in a dynamic, project-driven business environment. This role is ideal for someone who combines strong financial expertise with a passion for improving processes. You'll be equally comfortable thinking strategically and working hands-on to enhance planning, budgeting, and reporting processes. Alongside leading the controlling team, you'll play a key role in providing financial insights and recommendations that support informed business decisions and drive continuous improvement. What You'll Be Doing Lead and further develop the financial controlling function while continuously improving existing processes and methodologies. Develop and implement planning, budgeting, forecasting, and financial performance monitoring processes for both the business and individual projects. Deliver high-quality management reporting that provides timely and actionable insights for decision-making. Monitor project financial performance, analyze variances, and recommend actions to improve business results. Partner closely with Executive Management and business functions, providing financial support for planning and performance management. Improve the quality, accuracy, and reliability of financial and operational data. Identify opportunities to standardize and optimize processes through the use of digital tools and technology. Collaborate with Finance, Operations, and IT to develop solutions that support evolving business needs. Ensure financial processes comply with regulatory requirements, ESG principles, and internal standards. Lead, develop, and mentor the controlling team. What We're Looking For Master's degree in Finance, Economics, Business Administration, or a related field. At least 10 years of experience in financial controlling, financial planning, or corporate finance. Proven experience developing and improving controlling processes, management reporting, and financial planning. Experience in project-based industries such as construction, engineering, manufacturing, or infrastructure is considered a strong advantage. Solid understanding of project profitability analysis, cost control, and business performance management. Advanced Microsoft Excel skills and experience working with ERP systems and Business Intelligence (BI) tools. Previous experience leading and developing teams. Professional working proficiency in English. Who You Are You're proactive and able to identify opportunities for improvement, turning data into practical business recommendations. You build strong relationships with stakeholders and enjoy collaborating with cross-functional teams. You're organized, analytical, and solution-oriented, with a continuous improvement mindset. What We Offer The opportunity to play a key role in the further development of the financial controlling function and the continuous improvement of business processes. A leadership position with a meaningful impact on business performance and organizational development. Close collaboration with Executive Management and key business functions. A dynamic and challenging environment working on large-scale, complex projects. Opportunities for professional growth and continuous learning.

We're partnering with an innovative international technology company to find an IT Support Engineer who is passionate about delivering exceptional internal IT support and helping scale IT operations in a fast-growing global environment. If you enjoy solving technical challenges, improving processes through automation, and working closely with teams across the business, this could be the perfect opportunity for you. What you'll be doing: ✔ Provide day-to-day IT support to employees across a global organization✔ Deliver a seamless onboarding experience by preparing hardware, software, and user access✔ Administer and maintain Google Workspace and user access management✔ Manage the full lifecycle of IT assets, including procurement, repairs, inventory, and disposal✔ Create and improve IT documentation and internal processes✔ Collaborate with vendors and support the company's IT tooling ecosystem✔ Build and maintain automations to improve efficiency and scalability✔ Participate in the team's on-call rotation for critical IT and Security requests We're looking for someone with: Hands-on experience with Mobile Device Management (MDM) solutions Experience administering Google Workspace in a business environment Strong IT support and troubleshooting skills, particularly with macOS (Windows/Linux knowledge is a plus) Experience managing hardware, software deployments, and IT asset inventory Solid understanding of IT security best practices, including access management and device security Excellent communication skills and a customer-first mindset Nice to have: Experience with IT automation tools Basic scripting or programming skills (Python, Go, or Shell) What's on offer: ✨ Opportunity to join a fast-growing international technology company✨ Collaborative and supportive global team✨ Competitive compensation and benefits package✨ Professional growth and learning opportunities✨ Flexible remote/hybrid working environment 🕛 Working hours: 12:00 CET – 20:00 CET, supporting a global team with a focus on US business hours. 📩 If you're interested in learning more, or know someone who would be a great fit, feel free to reach out

We're partnering with an innovative technology company to find an experienced IT & Security Program Manager. This is an excellent opportunity for someone who enjoys bringing structure to complex IT and security initiatives, coordinating cross-functional teams, and ensuring critical programs are delivered on time. What you'll be doing: ✔ Own and coordinate the IT & Security program across the organization✔ Lead compliance and certification cycles (e.g. SOC 2, ISO 27001)✔ Coordinate penetration testing programs and remediation activities✔ Drive security awareness initiatives with internal stakeholders✔ Support risk management and third-party/vendor review processes✔ Provide clear program updates, risk reporting, and executive visibility✔ Collaborate with IT, Security, Infrastructure, Legal, and external partners We're looking for someone with: 4+ years of experience in Program Management, IT Operations, or Cybersecurity/GRC Experience leading at least one full SOC 2 or ISO 27001 certification cycle Solid understanding of security and compliance frameworks Knowledge of GDPR, enterprise risk, and third-party risk management Excellent organizational and stakeholder management skills The ability to work independently in a fast-paced, evolving environment What's on offer: ✨ Opportunity to join a fast-growing global technology company✨ High-impact role with significant ownership and visibility✨ Collaborative, international working environment✨ Competitive compensation and benefits package✨ Flexible working arrangements (remote/hybrid) 📩 If you're interested in learning more, or know someone who would be a great fit, feel free to reach out

We are looking for an AI Engineer / MLOps Engineer to join a successful and growing IT company delivering advanced data, AI, and digital transformation solutions for enterprise clients. This role offers the opportunity to work on end-to-end machine learning projects, from model development and deployment to monitoring and governance, using modern AI and MLOps platforms. Key Responsibilities Develop, train, validate, and optimize machine learning models Prepare, analyze, and transform data for AI/ML use cases Participate in deploying models to testing, staging, and production environments Monitor model performance, prediction quality, and operational stability Contribute to defining processes for model versioning, retraining, and controlled change management Work with IBM Cloud Pak for Data and/or similar ML and AI platforms Document models, experiments, results, and operational procedures Collaborate closely with Data Engineering, Analytics, IT, and business stakeholders Requirements Minimum 3 years of experience in AI/ML engineering, Data Science, MLOps, or related roles Hands-on experience developing, training, and evaluating machine learning models Strong Python programming skills Experience with libraries such as scikit-learn, pandas, NumPy, or similar tools Good understanding of the ML lifecycle, including data preparation, training, validation, deployment, and monitoring Understanding of MLOps principles and practical implementation Experience working with structured data and databases Knowledge of model evaluation metrics and result interpretation Strong communication skills and ability to collaborate with both technical and business teams Bachelor's or Master's degree in Computer Science, Mathematics, Engineering, or a related field Nice to Have Experience with IBM Cloud Pak for Data Experience with tools such as Watson Studio, Watson Machine Learning, Watson Pipelines, Watson OpenScale, or similar platforms Experience with other ML/MLOps platforms such as Azure Machine Learning, AWS SageMaker, Databricks, MLflow, or equivalent solutions Experience automating ML workflows, deploying models, and managing production ML environments Experience with model monitoring, drift detection, bias/fairness analysis, and model governance SQL knowledge and experience with relational databases Experience with TensorFlow, PyTorch, or other advanced ML/DL frameworks Experience in industries such as financial services, energy, telecommunications, public sector, or similar enterprise environments Understanding of Data Governance and Data Catalog concepts Experience working in cloud or hybrid-cloud environments Interest in Generative AI, Large Language Models (LLMs), and AI-driven innovation What We Offer Opportunity to work on impactful AI, ML, and MLOps projects for large-scale enterprise environments Exposure to leading AI and data platforms, including IBM's data and AI ecosystem Participation in building and deploying solutions that support real business processes and decision-making Collaboration with experienced Data Engineering, Analytics, AI, and Business teams Professional growth in production-grade machine learning, MLOps, AI platforms, and model governance Continuous learning and development opportunities in emerging AI technologies Competitive compensation package aligned with your experience and seniority Flexible and collaborative work environment focused on innovation and knowledge sharing If you are passionate about building reliable, scalable, and business-driven AI solutions, we'd love to hear from you.

Our Client is established as a globally respected manufacturer of high-performance and premium lubricants for cars, motorcycles, commercial vehicles and industrial applications. As Business Development Manager Western Balkans you are responsible for the development of the sales distribution structure and sales management in the region. You open new market segments and business areas and promote strategic market development. In this position, you will be responsible for the following countries: Croatia, Slovenia, Bosnia, Albania, Montenegro, Serbia. YOUR TASKS: SALES IS YOUR PASSION Implement Company's long-term vision, mission, values and goals, in collaboration with the entire sales team Build and partner with a network of distributors to develop and implement Company's sales strategy Develop and review guidelines, pricing, product mix and brand portfolio Regular monitoring and review of sales performance with distributors and improvement of sales strategies Monitor sales figures and annual targets of distributors/wholesalers Develop and lead efforts to meet overall sales plan in area of responsibility Develop and maintain business contacts with distributors, wholesalers, repair shops and Company's customers Actively contact potential customers and acquire new customers in the automotive and motorcycle industries Preparation and delivery of customer promotions and offers in close cooperation with distributors, wholesalers and workshops Manage marketing activities in Adria Region in collaboration with Company's Marketing department Participation in sales meetings of customers, wholesalers and distributors Development, implementation and support of Company's promotions Trade visits to workshops, accessory shops Monitoring of customer orders and control of their timely execution Carrying out competitor analyses Cooperation with original equipment manufacturers, associations (motorsports, industry associations, etc.) and the press Representation of Company at trade fairs, motorsport events, associations Profile YOUR PROFILE: QUALIFICATION MEETS PERSONALITY! You are currently living in Croatia or Slovenia University degree (Bachelor) Minimum 5 years of working experience in Business Development and Sales, coming from the lubricants or automotive sector Traceable 3 years of experience in leading sales and/or marketing teams General knowledge in the majority of operations related systems (ERP) and profound knowledge of MS Office (PowerPoint, Excel, Word) Field tested technical skills Project Management skills Financial understanding and experience - knowledge of costing & margin calculations and a good understanding of P&L and Supply Chain Demonstrable success in negotiation of high value contracts with customers Knowledge and experience of making Marketing & Promotion strategy at global level Selection and implementation of proper marketing tools to increase the market share Experience in global logistics and material movement projects and cost understanding in such projects Language: Fluent in Croatian and business fluent English skills (verbal and written) YOUR START? LOOK FORWARD TO... a motivating corporate culture with flat hierarchies and active collegiality Intensive initial training and development challenging tasks with individually plannable further training opportunities flexible working hours, 30 days vacation Company Car