Essential Job Functions – Responsibilities

• Ensure safety quality standards are maintained including industry safety practices established by the customer
• Contribute to the business financial targets with emphasis on revenue contributions and profit generated from service and the sale of parts
• Provide “on-time” (on or before due date) quality service by scheduling all assigned service accounts (i.e. installations, warranty, repair, calibration and emergency calls). Continuous improvement as it relates to customer satisfaction
• Ensure high level of technical knowledge and skill in order to promote new service accounts as well as maintaining existing accounts
• Support the area sales manager and the business by maintaining professional business ethics and ensuring customers are treated with efficiency, courtesy, and respect
• Ensure all paperwork, i.e. itineraries, service call reports, switch and go reports, expense reports, and tracking reports are completed in accordance with the company's procedures.
• Maintain accurate levels of “trunk” inventory
• Comply with all ISO established procedures, which includes maintaining up-to-date ISO 9001 documentation
• Ensure constant communication between the customer and appropriate company personnel providing sources of competitive information, sales opportunities, and customer product needs
• Perform CPMP procedures
• Install and train customer on the current line of Rubber and Polytest instruments
• Troubleshoot and perform a RCFA on the current line of Rubber and Polytest instruments
• Repair and calibrate discontinued line of instruments
• Install and train customers on use of company line of software products

Education – Experience – Qualifications

• Bachelor’s degree in electronics or instrumentation or equivalent combination of
• education and experience required
• 3-5 years technical support or field service engineer experience required
• Must be fluent in English
• Fluency in Russian preferred
• Able and willing to travel, including up to 80% of overnight travel, in personal vehicle
• Microsoft Office Experience – Excel, Word and Outlook
• Demonstrated effective communication skills: written oral and inter-personal skills
• Demonstrated self-motivation and self-discipline traits
• Excellent interpersonal skills needed to deal with a wide range of individuals