This position will work out of his or her home, preferably near the Czech Republic / Poland border, when not working at customer sites.

Job Description

The primary responsibility of this position is to perform service, calibrations, emergency repairs, and installations of OEM instruments at customer facilities in a designated geographic region. The Field Service Engineer acts as a liaison between our customers and appropriate client personnel and provides a high level of customer service by providing on-time, quality service. In addition, this position is accountable for customer satisfaction, profitability, prompt and accurate reports and maintaining “trunk” inventory levels.

Detailed Primary Responsibilities:

Ensure safety quality standards are maintained including industry safety practices established by customer

Contribute to the business financial targets with emphasis on revenue contributions and profit generated from service and the sale of parts

Provide “on-time” (on or before due date) quality service by scheduling all assigned service accounts (i.e. installations, warranty, repair, calibration and emergency calls). Continuous improvement as it relates to customer satisfaction

Ensure high level of technical knowledge and skill in order to promote new service accounts as well as maintaining existing accounts

Support the area sales manager and the business by maintaining professional business ethics and ensuring customers are treated with efficiency, courtesy, and respect

Ensure all paperwork, i.e. itineraries, service call reports, switch and go reports, expense reports, and tracking reports are completed in accordance with the client's procedures.

Maintain accurate levels of “trunk” inventory

Comply with all ISO established procedures, which include maintaining up-to-date ISO 9001 documentation

Education & Experience: 

• Bachelor’s degree in electronics or instrumentation or equivalent combination of education and experience required
• 3-5 years technical support or field service engineer experience required
• Must be fluent in English
• Able and willing to travel, including up to 80% of overnight travel
• Must have prior work experience in electronics, computer science or related field
• Microsoft Office Experience – Excel, Word and Outlook
• Prior experience with software – Windows, database management, networking, etc.
• Demonstrated effective communication skills: written oral and inter-personal skills
• Demonstrated self-motivation and self-discipline traits
• Excellent interpersonal skills needed to deal with a wide range of individuals

Benefits

• Bonus p.a.: $3,000 USD bonus if achieve 100% of plan with opportunity for the additional bonus if above 100% of plan targets.
• Car: Company car will be provided
• Travel Allowance: All travel expenses will be reimbursed
• Languages: Must be able to communicate in Czech and English