POSITION SUMMARY

The primary responsibility of this position is to perform service, calibrations, emergency repairs, and installations of OEM instruments at customer facilities in a designated geographic region. The Field Service Engineer acts as a liaison between our customers and appropriate client personnel and provides a high level of customer service by delivering on-time, quality service. In addition, this position is accountable for customer satisfaction, profitability, prompt and accurate reports, and maintaining “trunk” inventory levels.

When not traveling to customer sites, this position will work out of his/her home office in or around Düsseldorf.

Essential Job Functions – Responsibilities

• Perform CPMP procedures, troubleshoot instruments, and install and train customers on the current line of instruments
• Ensure safety quality standards are maintained including industry safety practices established by the customer
• Contribute to the business financial targets with emphasis on revenue contributions and profit generated from service and the sale of parts
• Provide “on-time” (on or before due date) quality service by scheduling all assigned service accounts (i.e. installations, warranty, repair, calibration, and emergency calls). Continuous improvement as it relates to customer satisfaction
• Ensure a high level of technical knowledge and skill in order to promote new service accounts as well as maintain existing accounts
• Support the area sales manager and the business by maintaining professional business ethics and ensuring customers are treated with efficiency, courtesy, and respect
• Ensure all paperwork, i.e. itineraries, service call reports, switch and go reports, expense reports, and tracking reports are completed in accordance with the client's procedures.
• Maintain accurate levels of “trunk” inventory
• Comply with all ISO established procedures, which include maintaining up-to-date ISO 9001 documentation
• Ensure constant communication between the customer and appropriate client personnel providing sources of competitive information, sales opportunities, and customer product needs

Education – Experience – Qualifications

• A technical degree in electronics or instrumentation or an equivalent combination of education and experience required
• Previous field service or technical support experience is strongly preferred 
• Must be fluent in English
• Able and willing to travel, including up to 90% of overnight travel
• Microsoft Office Experience – Excel, Word, and Outlook
• Prior experience with software – Windows, database management, networking, etc.
• Demonstrated effective communication skills: written oral and interpersonal skills
• Demonstrated self-motivation and self-discipline traits
• Excellent interpersonal skills needed to deal with a wide range of individuals

 What we offer

• Training to enhance your knowledge and skills
• Competitive salary and benefits package
• Career development
• Opportunity to work in a stable, growing organization
• Global travel
• Home office

Benefits

• Bonus p.a.: $3,000 USD bonus if achieve 100% of plan with opportunity for the additional bonus if above 100% of plan targets.
• Car: Company car will be provided
• Travel Allowance: All travel expenses will be reimbursed
• Languages: Must be able to communicate in German and English