Responsibilities :

• Basic troubleshooting, installation, maintenance and repair on designated equipment such as
  Mills, Crusher, Flotation, Pumps, Filtration, Conveyors, Gearboxes.
• Completing Preventative Maintenance and field modifications.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Communicate with global service team
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements.
• Utilizing the escalation process to resolve customer service delivery issues.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
• Daily and weekly reporting
• Adhering to current regulatory requirements to include, but not limited to, HIPPA, OSHA, FDA, OHSAS 18001, ISO 9000 etc.

Requirements :

• Bachelor’s degree of Mechanics,
• Mining Field Service work experience about three years
• English knowledges - intermediate or upper
• Experience interfacing with both internal team members and external customers as part of a solution based service process.
• Proven record of being reliable and accountable for all aspects of their job.
• Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook
• Skills - Mechanics; Electrical Engineering; Hydraulics; Diagnostics; Powertrain; Engineering;Troubleshooting; Communication; Work independently ;Time management.