Job Description

Our client is a global supplier of smart energy solutions,  as solar inverters, battery storage, and backup systems, EV charging, and home energy management. 

Due to the growth of the spanish team, we are looking for a Field Service Engineer based in Spain

Responsabilities:

• Resolve issues over the phone with qualified personnel when on-site;
• Replace or assist in replacing products at the field;
• Propose alternative system designs to achieve better functionality of the system;
• Travel to installers or end-user customers to provide service or provide emergency repair service (fix, replace, install inverters and optimizers, communication equipment, and other accessories (CCG, sensors, metes, etc)
• Assist in commissioning of residential or commercial Solar Systems;
• Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
• Manage the monitoring database of customer installations
• Run training sessions with the customers
• Advise customers concerning equipment operation, maintenance, or programming;
• Establish a working relationship with our customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of products on-site;
• Write reports for every site visit and lodge them in the CRM. Resolve cases lodged from customers in CRM;

Requirements:

• Technical engineering background – preferably gained in an electrical/photovoltaic engineering field
• 2+ years of hands-on experience in a Technical role, including 1 year that is a customer-facing role
• Valid driver license
• Traveling to sites within Spain, but also international travel may be required
• Self-contained and self-organized working style
• Experience in similar products (inverters, optimizers, battery solutions) – an advantage! 
• Quick learner
• Customer-oriented with excellent communication skills
• Ability to multitask in a very fast-paced environment
• Ability to read and interpret schematics with a good understanding of high voltage and measurement equipment.
• Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, partners, peers and managers:

1. Excellent interpersonal verbal and written communication skills.  
2. Fluent in English and Spanish – both written and spoken