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Field Service Engineer [North Romania]
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SalaryAttractive Salary + Benefits + Company CarLocationRomaniaJob DescriptionPOSITION SUMMARY
The primary responsibility of the Field Service Engineer is to perform service, calibrations, emergency repairs, and installations of OEM instruments at customer facilities in the northern Romania and Hungary region. The Field Service Engineer provides a high quality level on-time service on customer’s site. In addition, this position is accountable for customer satisfaction, profitability, prompt and accurate reports and maintaining “trunk” inventory levels.ESSENTIAL JOB FUNCTIONS – RESPONSIBILITIES
- Perform CPMP procedures, troubleshoot instruments, and install and train customers on current line of instruments
- Ensure safety quality standards are maintained including industry safety practices established by customer
- Contribute to the business financial targets with emphasis on revenue contributions and profit generated from service and the sale of parts
- Provide “on-time” (on or before due date) quality service by scheduling all assigned service accounts (i.e. installations, warranty, repair, calibration and emergency calls). Continuous improvement as it relates to customer satisfaction
- Ensure high level of technical knowledge and skill in order to promote new service accounts as well as maintaining existing accounts
- Support the area sales manager and the business by maintaining professional business ethics and ensuring customers are treated with efficiency, courtesy, and respect
- Ensure all paperwork, i.e. itineraries, service call reports, switch and go reports, expense reports, and tracking reports are completed in accordance with the client's procedures.
- Maintain accurate levels of “trunk” inventory
- Comply with all ISO established procedures, which includes maintaining up-to-date ISO 9001 documentation
EDUCATION – EXPERIENCE – QUALIFICATIONS
- Bachelor’s degree in electronics or instrumentation or equivalent combination of education and experience is beneficial
- Prior field service or technical support experience strongly preferred
- Must be fluent in English, Hungarian language knowledge is very beneficial
- Able and willing to travel, including up to 60% of overnight travel, in personal company vehicle
- Prior work experience in electronics, computer science or related field desired
- Proficiency in Microsoft Office required
- Demonstrated effective communication skills: written oral and inter-personal skills
- Demonstrated self-motivation and self-discipline traits
- Excellent interpersonal skills needed to deal with a wide range of individuals
WHAT WE OFFER
- Training provided to enhance your knowledge and skills
- Competitive salary and benefits package
- Career development
- Opportunity to work in a stable, growing global organization
- Global travel
- Home office
- Work in prosperous company and good team
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