Summary role description:

Hiring for an Onsite Field Service Manager for a Global IT services / system integration major.

Company description:

Our client is a is a global Systems Integration, IT Services, Consulting and Digital Solutions company, that helps hundreds of customers secure competitive advantage through technology. Their comprehensive Digital Transformation platform, drives and accelerates the Mobile, Analytics & AI / ML, IoT / Industry 4.0, Cloud and Social journeys of their customers. A tenured Technology major, our client has grown at phenomenal speed over the past few years.

Role details:

• Title / Designation: Field Service Manager
• Reporting Manager: Tech Manager – Industry 4.O
• Location:  Bueno Aires, Sao Paulo, Mexico
• Work location: Client site

Role & responsibilities:

• Assist network support team and other infra teams for day-to-day troubleshooting and infra projects.
• Coordinate with application owners to install the client applications and ensure that the applications launch as expected.
• Assist network support team and other infra teams for day-to-day troubleshooting and infra projects.
• Assist Client SPOC with Reliability Calls for high priority tickets (P1/P2) investigation and resolution.
• Provides assistance to the hardware support team for applications or processes.
• Act as coordinator for resolving incidents related to any application support in manufacturing plant.
• Should be well versed with ITIL process (Service/Asset management)
• Initial troubleshooting for application issues and continue to provide coordination/escalation to resolution/conclusion.
• Resolve connection issues with weighing scales including replacement of defective MOXA and related network components.
• Focused IT primary Point of Contact that can be dispatched to expedite the support, participate, and support Rapid Response Team, triage process and attend/support Daily Performance Meetings

Candidate requirements:

• Minimum 5 years of experience in handling Site IT support, incident management
• Should be conversant with ITIL process (Service/Asset management)
• Must be knowledgeable in network infrastructure.

•     Should be knowledgeable on multiple Operating Systems, DB’s.

•     Worked in pharma/manufacturing plant is added advantage.

Selection process:

• 2 technical interviews
• HR discussion