JOB SUMMARY

The Field Service Technician is part of the after-sales support team. They install and maintain the equipment at our customer’ facilities. Technicians are responsible for control equipment CNC-PLC repair and troubleshooting, programming, calibration and verification, adjustment and process optimization, acceptance and training during internal and external installation and maintenance.

PRIMARY RESPONSIBILITIES

• Complete programming to implement solutions, calibration and adjustment process tasks
• Coordinates and interfaces directly with customers, suppliers, and other entities to ensure that all customer requirements, goals and objectives are fully understood and communicated to senior management
• Complete customer final acceptance under the Service Manager’s supervision according to the acceptance protocol
• Identify and apply technical solutions to problems or incidents arising during the after sales services or commissioning process in order to guarantee performance and communication
• Communicates pertinent project data and information to project coordinator; schedules, work order numbers, notification of milestones, and/or final completion, data transfer, and other customer commitments
• Develop the technical contents necessary for manuals including control-operation, trouble-shooting, preventive and corrective maintenance.  Carry out final customer training for the correct machine operation and the adequate use of manuals
• Practices thorough records-keeping and actively maintains project notebooks
• Comply with company policies and meet performance expectations established by your supervisor

REQUIREMENTS (Knowledge, Skills, and Abilities)

• Must be US Citizen or Permanent Resident
• Understanding of electrical and pneumatic schematics and mechanical drawings
• Technical Software: PLC/CNC experience, SIEMENS and FANUC preferred
• CNC Software: Siemens Sinumerik – Sinumerik Operate
• CNC Software: troubleshooting alarms; know how to trace alarms to find root cause
• PLC Software: Siemens TIA Portal V15
• PLC Software: troubleshooting alarms; know how to trace alarms to find root cause
• HMI Software: ability to work with data base, SQL Server Management Studio
• Ability to replace plug and play modules
• Ability to perform disassembly, replacement and adjustment of mechanical components

EDUCATION / EXPERIENCE

• High School diploma/GED required; Associates degree or technical certification in related field or higher preferred
• Ability to lawfully enter and operate a motor vehicle in Canada
• Ability to occasionally travel internationally
• Work experience directly related to the troubleshooting, repair and programming of PLCs (Siemens, Omron, FANUC), CNC machines (Siemens, FANUC), and other automation equipment (drivers, sensors, pneumatic and hydraulic components)
• Fluency in the Spanish language preferred but not required

WORKING CONDITIONS AND PHYSICAL REQUIRMENTS

• May have significant travel required to customer locations across the US, up to 50% of time worked. Typically, trips can range from 5 days to 3 weeks.
• Sufficiently mobile to conduct business throughout company and customer facilities, including aircraft final assembly tooling and facilities.
• Able to work, at the company or customer facilities, in excess of eight hours per day or 40 hours per week on a second shift and/or weekends if necessary.