My client is looking for driven "French speaking Onboarding Support Specialist" to support and onboard customers as well as improve onboarding the process with exceptional customer services skills.

You will be directly responsible for impacting a customer's first experience of working with our business, working to KPIs that directly measure customer experience.

Key Responsibilities:
* Work as a customer onboarding & support SME. Follow SOPs to support customers set up their shipping accounts and start shipping ASAP.
* Support shippers and/or internal teams to set up rates, understand how to work with us, set up their operations and integrations to print labels to hand packages to launch shipping with us.
* Work with Shipping stakeholders to solve shipper issues during onboarding, and work with partner teams to solve the root cause of these issues.
* Work to update shipper facing content, map dependencies, review and identify process gaps in the purpose of driving process improvement initiatives to improve the customer experience.
* Work cross-functionally in a highly complex area with multiple stakeholders, partnering with Product, Marketing, Commercial, Sales, Customer Programs and Operations to drive change, and influence stakeholders.
* Be able to work with qualitative and quantitative data to dive deep into customer onboarding performance and use this data to build solutions for improvement.

mandatory requirements:

• Must be able to investigate technical issues and troubleshoot effectively.
• Bachelor's Degree or equal experience
• Tech Savy and ability to work well in a fast-paced environment
• Work well under pressure
• Background in customer services roles requiring technical support.
• Always does what is right for the customer
• Proven ability to work with cross-functional teams to drive growth and process improvement for your business.
• Fluent in English and 1 additional language between French and/or Spanish

Desired skills:

• Ability to work well in a fast-paced environment and multi-task in a high-energy environment.
• Background in operations, logistics is a plus
• Experience working in client facing roles, ideally in a sales or customer support function.
• Proven ability to work with cross-functional teams to drive growth and process improvement for your business.
• Experience in data management
• Expert use of MS Office Suite and CRM (e.g. Salesforce.com).

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.