Job Title:                     Front Desk Hospitality Associate – USA

Industry:                      Banking

Location:                    New York, USA

Salary:                         Competitive Salary Package + Benefits

Job Purpose

A dynamic and prominent financial institution committed to exceptional service is seeking dynamic Front Desk Hospitality Associates to reinforce their dedication to excellence.

Responsibilities:

Front Desk Management:

• Welcome visitors professionally and manage inquiries.
• Handle incoming calls and emails promptly.

Customer Service:

• Ensure a positive experience for clients and employees.
• Address and resolve customer concerns with efficiency.

Administrative Support:

• Provide administrative support across departments.
• Assist with scheduling, coordination, and record-keeping.

Multilingual Skills:

• Utilize English and French proficiency for diverse client interactions.
• Enhance communication in a multicultural environment.

Cultural Sensitivity

• Apply knowledge of African cultural nuances for a welcoming atmosphere.
• Foster an inclusive environment for clients and colleagues.

Calendar Management:

• Coordinate meeting room bookings and manage schedules.
• Ensure seamless communication for meetings and events.

Qualifications:

• Bachelor’s degree in business, Finance, economics / related discipline. Additional education in hospitality or administration is a plus.
• Customer service and administrative training.
• Proficiency in English and French is mandatory.
• Previous experience in a similar role, preferably with exposure to African clientele.
• Excellent communication and interpersonal skills.