For a 4-star boutique hotel in Milan, we’re looking for a:

Front Office Manager

 You will be reporting to the GM and directly responsible for the operations of the Front Office Team

Main duties

• Creating a great experience for our Guests and Colleagues.
• Creating and implementing company standards for the department
• Being responsible for the recruitment and training of the team
• Implementing the PMS and all the other tools
• Being responsible for the administration tasks of the team
• Owning and striving to improve the quality and departmental metrics
•  Ensuring health and safety policies are well known and compliant at all times

What we are looking for:

• Previous experience in same or similar role, preferably in a hotel chain environment
• Good communicator and natural leader
• Fluent in Italian and English; any additional language would be considered a plus
• IT skills

Location: Milan, Italy