For a luxury resort in Lombardy, we are looking for a

FRONT OFFICE MANAGER

Main Duties:

• Reporting to the General Manager
• Encourages and builds mutual trust, respect, and cooperation among team members;
• Reporting to the General Manager
• Serves as a role model to demonstrate appropriate behaviours,
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team;
• Maintaining Guest Services and Front Desk Goals;
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.;
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis;
• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results;
• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results;
• Ensures compliance with all Front Office policies, standards and procedures;
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed;
• Analyzes information and evaluating results to choose the best solution and solve problems.

Job Requirements:

• Experience in 5*L hotels/resorts in the Front Office department as manager/assistant manager
• Strong leadership, communication skills, initiative and teamwork
• Strong customer service skills
• High ability to solve complaints
• Ability to organise, prioritise and execute tasks with immaculate attention to detail;
• Excellent knowledge of English, both oral and written.
• Proficiency with Microsoft Office

Location: Lombardy