For a 5* resort in Lombardy, we are currently recruiting for a

FRONT OFFICE MANAGER

Reporting directly to the General Manager, he/she will be responsible for the management of all aspects of the Front Office functions, in accordance with resort standards.

Essential duties & responsibilities:

• Handle all guest compliments, comments, observation and complaints in a timely and effective manner, ensuring guest’s complete satisfaction.
• Ensure the operation within department is efficient and financially making sense.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis;
• Supervise, Guide and Support all colleagues in the department with their duties.
• Encourage the sense of teamwork throughout the hotel.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Motivate and inspire the colleagues with positive attitude and high energy to maximize their performance.
• Keep the colleagues informed & up to date with information related to the resort.
• Ensure all the request and question by internal and external guest to be responded in timely and efficiently manner and out come to be up to guest’s complete satisfaction
• Perform administrative duties such as, but not limited to, daily schedule/hours edit in system, payroll, inventory, purchase requests, attendance record etc.
• Ensure a friendly warm, genuine, and efficient guest’s arrival and departure experience
• Interact with guests in person; recognize and anticipate their individual needs.
• Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
• Monitor the associates’ interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
• To be presence at public area for the quality check to be performed for colleagues and ensuring all standards are met in services.
• Manage successful Front Office Upselling, encouraging participation and growth to contribute to maximizing the room revenues.
• Evaluate colleague’s performance throughout the year
• Serve as the Manager on Duty.

Job Requirements:

• 2+ years’ experience as Front Office Manager or 4+ years’ experience as Assistant Front Office Manager in a luxury hotel.
• Strong interpersonal and communication skills
• Excellent problem and conflict resolutions skills.
• Computer literate to include Microsoft Office, Word, PowerPoint, Excel etc.
• Ability to work in a flexible schedule.

• Excellent knowledge of English, both oral and written.

Location: Province of Brescia