For a 5* resort in Tuscany, we are looking for a

FRONT OFFICE MANAGER

Main Duties:

• Reporting to the Rooms Division Manager
• Manages the operations of the front office and related areas

• Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
• Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the resort
• Ensures Front Office handles billing and cash in accordance with resort’s standards
• Plans and coordinates resort housing activities by working closely with Booking, F&B, Housekeeping and other departments
• Ensures Front Office complies with all resort policies and procedures
• Recruits and selects qualified candidates for the Front Office department
• Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides genuine hospitality and teamwork on an ongoing basis
• Acts as Duty Manager

Job Requirements:

• Experience in 5* large resorts/hotels in the Front Office department as manager/assistant manager
• Strong leadership, communication skills, initiative and teamwork
• High ability to solve complaints
• Customer orientation

• Excellent knowledge of English, both oral and written. Preferential knowledge of German
• Proficiency with Microsoft Office

Location: Tuscany