For luxury resort in Umbria we are looking for a

Front Office Manager

Main Duties:

• Responsible for leading, training, supervising and supporting the Front Office Team (Front Office, Guest Relations, Concierge, Doorman/Porter)
• Provide assistance to guests in all Front Office areas
• Personally welcome all guests on arrival and anticipate their individual needs & requirements
• Support in escorting guests promptly to their rooms upon arrival
• Provide quality service by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout to increase the overall guest experience
• Handles all guest complaints and specific guests’ requests by cooperating with all Departments and file reports accordingly
• Serve on duty shifts and be available to guests at all times in case of questions/needs
• Ensure flawless communication of information and guest requests to all relevant internal departments
• Work closely together with the reservations/revenue department to maximize rooms revenue
• Ensure and maintain a very high standard of hygiene, behavior and grooming standards of staff throughout the departments
• Team oriented character with the ability and drive to grow staff internally (development meetings etc.)
• Holding daily rooms division morning meetings to ensure smooth operations
• Schedule weekly departmental shifts for all involved departments
• Verify cash float at the beginning and end of each shift to ensure correct statements
• Support the accounts department by responding accurately and efficiently with all queries relating to Front Office

Requirements:

• Professional experience in the hospitality business for luxury properties as Assistant Front Office Manager or Front Office Manager.
• Proficiency in spoken and written English and Italian, a third language knowledge considered a plus
• Strong organizational and multitasking abilities
• Very good computer skills (Knowledge of Protel considered a plus)
• Excellent overall communication skills facing international clientele
• Achievement and goal oriented

Location: Umbria