We are seeking a Front Office Manager for an iconic 5-star luxury hotel with 350+ rooms, blending European charm and modern flair. This role is responsible for ensuring top-tier guest service, managing departmental operations, overseeing the budget, and maximizing hotel revenue.
 

Key Responsibilities:

• Oversee Reception, Concierge, PABX, and Business Center operations.
• Maximize revenue by managing room inventory, up-selling, and group blocking.
• Prepare and manage the annual budget and staffing plans.
• Control labor costs and ensure staff efficiency within budget guidelines.
• Conduct interviews, identify training needs, and manage staff performance.
• Enforce operational procedures and maintain clear interdepartmental communication.
• Handle guest complaints and maintain visibility with guests and staff.
• Ensure compliance with local police requirements and LQA inspections.
• Greet and manage VIP guest experiences.
• Act as Manager on Duty, overseeing Rooms Division operations.

Requirements:

• Bachelor’s degree in hospitality management or related field.
• Minimum 2 years’ experience in a similar role at a 5-star international hotel.
• Fluent in English and proficient in Russian, Arabic, Turkish or any European languages.
• Strong knowledge of Microsoft Office and Opera.