Responsibilities: 

• Comply with local legal requirements by applying the existing legislation; enforcing adherence to requirements, partnering with legal counsel and advising management on appropriate actions;
• Primary interface with internal Audit on HR as well as other functional audits; plan, provide required documentation, manage requests;
• Coordinate the compensation and benefits programs (monthly payroll), including pay adjustments, incentives, and salary reviews programs;
• The development of standard operating procedures. These should follow best practice, so she must keep up to speed with industry developments.
• Additionally, written procedures and guidelines must be provided for HR staff and system users. 
• Define strategic and operational direction of HR Shared Services, including defining the operational model, process design and improvement, systems of work and technology, team leadership and talent management, budgets, and vendor selection
• Define, monitor, and ensure the delivery of a comprehensive set of performance metrics that are relevant to the HR Shared Serviced operational model
• Establishes standards and procedures for handling team member questions, transactions, and administration of human resource programs
• Provides leadership and ownership in determining service level agreements, determining control standards and identifying issue escalation matrix
• Coordinate the talent acquisition team with focus on employer branding and strategies to attract the right talent;

Qualifications

• Minimum of five years of progressive experience in human resources or service centers is required.
• Preferable: Minimum of three years of management experience with a track record of building, motivating, and leading successful teams.
• Bachelor's degree in human resources or a related field OR equivalent combination of education and experience.
• Experience designing and implementing HR Shared Services is highly preferred.
• Knowledge of Case Management solutions is preferred.
• Experience managing Service Centers is preferred.
• The capacity to successfully prioritize, multitask, and manage multiple projects in a fast-paced and dynamic environment.
• The capacity to lead, coach, mentor, and inspire a diverse team.
• The capacity to ensure team and individual accountability

Benefits

• Performance Bonus: Discretionary, as per the company policy, based on the KPIs agreed
• Company car: as per the company policy
• Paid holidays: as per the company policy and the respective legislation your annual paid leave will be 23 days.
• Reimbursement of pre-approved travel costs as per Company’s policy.
• Additional benefits/tools: Company laptop, company telephone, working materials to be supplied