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SalaryJob Description
Position: Head of Operations at Automobile Dealership
Job Description:
As the Head of Operations at our automobile dealership, you will be responsible for overseeing all aspects of daily operations to ensure efficiency, profitability, and customer satisfaction. Your primary objective will be to streamline processes, optimize resources, and implement strategies to enhance the overall performance of the dealership.
Key Responsibilities:
- Strategic Planning: Develop and implement operational strategies aligned with the dealership's goals and objectives. Identify opportunities for process improvement, cost reduction, and revenue enhancement.
- Team Leadership: Provide leadership and guidance to department managers and staff across various functional areas, including sales, service, finance, and administration. Foster a culture of collaboration, accountability, and continuous improvement.
- Performance Management: Monitor key performance indicators (KPIs) and operational metrics to assess departmental performance and identify areas for improvement. Implement action plans to address performance gaps and achieve operational targets.
- Inventory Management: Oversee inventory control processes for new and used vehicles, parts, and accessories. Ensure accurate inventory tracking, forecasting, and replenishment to optimize sales opportunities and minimize carrying costs.
- Sales and Marketing Support: Collaborate with the sales and marketing teams to develop and implement strategies to drive sales and increase market share. Provide operational support for promotional campaigns, events, and customer outreach initiatives.
- Customer Service Excellence: Maintain a strong focus on customer satisfaction and retention. Implement service standards, processes, and training programs to ensure a consistently high level of customer service across all dealership departments.
- Compliance and Risk Management: Ensure compliance with all regulatory requirements, industry standards, and dealership policies. Implement risk mitigation strategies to minimize exposure to legal, financial, and operational risks.
- Vendor and Supplier Relations: Manage relationships with vendors, suppliers, and service providers. Negotiate contracts, monitor performance, and ensure that goods and services are delivered on time and within budget.
- Financial Management: Work closely with the finance department to develop and manage departmental budgets, forecasts, and financial reports. Monitor expenses, revenue, and profitability, and implement cost-control measures as needed.
- Facilities Management: Oversee facility maintenance, repairs, and upgrades to ensure a safe, clean, and welcoming environment for customers and employees. Coordinate with external contractors and service providers as needed.
Qualifications:
- Bachelor's degree in Business Administration, Management, or a related field. Master's degree or professional certification is a plus.
- Previous experience in automotive retail management, dealership operations, or a related industry.
- Strong leadership and management skills, with the ability to inspire and motivate teams to achieve their goals.
- Excellent analytical, problem-solving, and decision-making skills.
- Proven track record of driving operational excellence and achieving measurable results.
- Strong communication, negotiation, and interpersonal skills.
- Knowledge of automotive industry trends, regulations, and best practices.
- Proficiency in Microsoft Office suite and dealership management software (DMS).
- Ability to work effectively in a fast-paced, dynamic environment.
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