-
SalaryAs Per Industry StandardsLocationMumbaiJob Description
Key Responsibilities: ● Team Leadership: Lead and manage a team of customer success managers, providing guidance, coaching, and mentoring to ensure high performance and achievement of goals. ● Customer Retention: Develop strategies and initiatives to maximize customer retention and reduce churn, including the implementation of proactive engagement and renewal processes. ● Customer Onboarding: Oversee the customer onboarding process to ensure a smooth and successful implementation of products or services, including the development of standardized processes and best practices. ● Relationship Management: Build strong relationships with key customers, serving as a trusted advisor and understanding their business objectives to align with product offerings.
Qualifications and Skills: ● Master’s degree in business administration, marketing, or a related field from any IIM or similar institution ● Experienced candidates from SaaS product will be considered with min of 6-7yrs of relevant experience ● Proven experience in a customer success or account management leadership role.
Check Your Resume for Match
Upload your resume and our tool will compare it to the requirements for this job like recruiters do.
Check for Match
It has come to our attention that clients and candidates are being contacted by individuals fraudulently posing as Antal representatives. If you receive a suspicious message (by email or WhatsApp), please do not click on any links or attachments. We never ask for credit card or bank details to purchase materials, and we do not charge fees to jobseekers.