For a 5* luxury resort in Central Italy, we are looking for a

HEAD CONCIERGE

Reporting to the Rooms Division Manager, the Head Concierge will be in charge of all aspects of concierge and welcome functions in accordance with company values and standards.

Main Duties: 

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Keeps concierge team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.
• Provides recommendations and arranges services for guests as requested
• Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
• Provides warm welcome and anticipation of guest needs throughout their stay.
• Inspects grooming and attire of staff and makes recommendations for immediate rectification of any deficiencies.
• Supervises all activities of concierge team and welcome ambassadors
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serving as a role model to demonstrate appropriate behaviors.
• Ensures that regular on-going communication is happening with the team to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Assists as needed in the interviewing and hiring of talents with the appropriate skills.

Job Requirements:

• Previous experience as Head Concierge/Concierge Supervisor/Senior Concierge in a luxury hotel is required
• Understanding of rooms operations and luxury hospitality
• Excellent verbal and written communications skills in Italian and English
• Excellent guest service skills
• Strong planning, organizing and follow up skills required with a focus on details
• A warm, people-oriented demeanor and a team-first attitude
• Positive outlook and outgoing personality
• Flexibility, problem-solving skills and multi-tasking ability  
• Strong computer literacy (Microsoft Office)

Location: Central Italy