Our client , a global leader in internet B2B services,  enabling next-generation, cloud-based, international mobile services, is looking for a senior leader, head of client experience department, reporting
 to the to the President of the Business Unit.

Keys Responsibilities of the Position

A senior leader for Client Experience Department, reporting to the President of the Business Unit.
This Department is responsible for designing 360 User Experience that differentiates the company’s offerings from others in the market, building customers loyalty and advocacy.
It is also responsible for crafting client-specific solutions and strategic marketing material, thereby supporting the Sales and the Marketing efforts.

The role responsibility will include recruiting and mentoring a global team of experts to drive Client Experience,  such as Design leaders, UX/UI experts, Marketing specialists, CSAT manager, Solutions leaders and engineers.
He will collaborate with senior transformational leaders in a fast-paced environment.
He will be working closely with Marketing, sales, design, engineering, Customer Experience and Company leadership team.
He will bring strategic vision on Client Experience to offer a best-in-class 360° experience across all touch-points within the company digital solutions.

Candidate Profile – Experience and Qualifications

MBA degree or equivalent. Certified Customer Experience Professional (CCXP).
10+ Years experience in Client Experience design, UX/UI,  “ voice of customer” roles, experience design, customer care, customer intelligence, customer loyalty.
3+ Years experience in Senior leadership role
Work experience in Financial Planning and Strategy, including ROI & pricing in functional areas, such as marketing, quality, service, Design / Client experience etc.
Experience in SaaS start-up or scale-up company appreciated. Available to travel (international)

Main Missions and Responsibilities

Define, maintain and communicate 360° Customer Experience vision for the BU offerings.
Design best-in-class customer digital experiences, Mapping the customer journey across all touchpoints and interaction channels
Make sure the customer experience strategy aligns with the big-picture and the company vision and business strategy.
Ensure marketing, sales, service, and success strategies all come together to create a unified experience across all touchpoints.
Develop Design practices and UX and UI design tools/processes across BU department to create innovation in client experience

Work Location:
GLOBAL ; Preferred Options : France (Paris/Montpellier)
    Also possible Europe, Dubai, Singapore, Japan (Tokyo)

Salary Package
Attractive leader package (fixe, bonus & other company incentives & benefits)  according to the profile , location    

An unique opportunity
Opportunity to join a fast growing worldwide innovative company
The company expands Operations in Europe UK, France and Germany to support transformation of mobile network operations and promote the adoption of Open RAN technologies