ROLE AND RESPONSIBILITIES:

Customer: -

• Act as a key contact for accounts and monitor satisfaction with existing customers to ensure service delivery.
• Customer and Delivery management for execution of mid and senior level mandates with complete ownership of customer and candidate management
• To maintain relationships with existing and prospective customers to encourage good business relations and networking for future contract opportunities
• To negotiate with the customers regarding business processes, proposals, confidentiality agreement and master service agreement and arrange for execution from the customer
• Act as a channel in highlighting potential business opportunities to the practice group, proactively monitoring, and tracking relevant market developments, tracking people moves, following critical company developments and disseminating the information in a targeted manner.

Sales & Business Development: -

• Work with the managed services sales teams to change the mix of staffing engagement to other project / TCO based engagement
• Work on profitable retention of the accounts
• Proactive work with sales organizations on potential sales funnels and manage employee aspirants, profitability proactively

Financial: -

• To manage sales & business development activities and work out the best way to ensure that the P&L statement looks healthy
• To ensure payment collection and follow up with customer as per the agreed milestones
• Create annual sales projections to escalate growth on year-on-year basis

People: -

• Build talent pipelines for current and future job openings
• Lead, Mentor, and direct recruiters to perform their daily work
• Build a team of competent, motivated people through system of Incentives, Rewards, Recognition, Mentoring, Coaching and Training to ensure that employees are highly engaged and contributing to the fullest
• Ensure the Employees are aligned to the brand and are the assets of the organization at our client premises
• Plan and execute job rotation upskill and right skill Employees in a systematic way

DESIRED SKILL

• A Good People Manager: team oriented, collaborative, diplomatic and flexible
• Demonstrated management and leadership skills with sound business judgment
• Knowledge and expertise in strategy, financial analysis, and project management
• Able to prioritize and execute tasks in a high-pressure environment
• Ability to strategize and solve problems
• Strong leadership and organizational skills
• High order of communications skills, and high degree of self-discipline.

COMPETENCY

• Takes full professional responsibility, as a functional manager, specialist and is held fully accountable for all

• decisions taken.
• Simplifier but at the same time things big, take smart risks, is innovative and can think out of the box.
• Develops original ideas, approaches, and solutions to typical, unusual, or difficult situations or problems.
• Tolerance to ambiguity and openness to change

MEASURED BY

• Revenue Per Client
• Client Retention Rate
• Employee Retention rate
• source of hire and time-to-hire

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor's degree with an MBA

PREFERRED SKILLS (TECHNICAL)

• Experience using CRM, RTS