Summary role description:

Hiring for a Head of Delivery for a high-end Digital Engineering, AI / ML and IT Services start-up.

Company description:

Our client is a provider of niche, high-end technology solutions, platforms and frameworks across multiple service lines comprising Digital Engineering and Experience, AI / ML and Product Engineering Solutions, across multiple technology stacks, delivery models and deployment models, driven by client ROI on business use cases. A progressive organisation with a global clientele, they have a rapidly scaling up delivery organisation, spread over multiple locations.   

Role details:

• Title / Designation:  Head of Delivery
• Role level: VP / SVP
• Reporting Manager: CEO
• Location: Chennai

Role & responsibilities:

• Steer technology delivery across Delivery Centres / Practice CoEs, fine-tuning and / or establishing delivery / program management policies, processes, tools, learning, automation, MIS, reporting and other allied areas
• Work closely with stakeholders in SBUs (Strategic Business Units) / Practices, to gear up the delivery organisation to be future-ready, in terms of capabilities, capacity and competencies
• Leverage own credibility, technology expertise and business acumen on top of team delivery excellence to sustain and improve client trust, confidence and satisfaction, leading to wider and deeper engagements
• Ideate on, socialize and encourage adoption of delivery accelerators
• Collaborate with HR and other teams in areas like capacity planning, utilization, career planning and other people & culture core areas

Candidate requirements:

• About 15 years of experience in core application / software engineering with about 5+ years’ recent experience in leadership positions
• Proven delivery / program management skills
• Proven experience in building 2 or more Practices, from a delivery scale-up standpoint
• Demonstrable record of high customer satisfaction all through delivery leadership experience
• Ability to balance big picture vision with strong attention to granular detail
• Experience of scaling delivery from scratch up to 500+ headcount – highly preferable

Assessment process:

• Interview by CEO
• Follow-up discussions
• Interaction with other stakeholders
• HR discussion