Job Title:                    Head of Human Resources - Gambia

Industry:                     Banking

Location:                   Gambia

Salary:                         Competitive Salary Package + Benefits

Job Purpose:

• To plan, direct and oversee the implementation of the strategies of the group’s Human Resources Division in the country subsidiary and ensure provision of a highly skilled and effective workforce that will deliver on the subsidiary’s strategic objective.
• To ensure that HCM practices in the Country subsidiary are in compliance with the Groups Standard Policies and local labour requirements.

Responsibilities:

• Responsible for overseeing the HR activities and processes, adapting and recommending necessary changes to the Group policies whilst ensuring group standards are maintained
• Ensure processes are in place for the continuous supply of highly skilled and well-motivated personnel
• Proactive people management as a strategic resource function through provision of adequate training, effective career development and succession planning within the country subsidiary
• Co-ordinate the HR activities of the country for effective and efficient service delivery
• Adapt group HR policies and procedures and ensure that these work guides, policies and references comply with the requirements of relevant statutory and regulatory authorities in the region
• Propose and implement incentives that reward individual/group value added initiatives to drive the performance driven culture within the country subsidiary
• Plan and manage culture alignment programs in the subsidiary to entrench the culture of the Group
• Ensure an efficient and effective HR Information system is in operation
• Organize and supervise the Salary, payroll and staff benefit administration within the region
• Responsible for the effective service delivery of the Staff Performance Management System within the region
• Carry out other responsibilities required for the business growth of the subsidiary as assigned by the Country CEO.

KEY PERFORMANCE INDICATORS (KPIs)

• Staff Retention rate
• Customer satisfaction index
• Staff Performance Improvement Index
• Timeliness and quality of processing staff related issues
• Compliance to Service level agreements with Internal Clients
• HR Cost to Income ratio
• Overall Staff morale
• Culture compliance index

JOB REQUIREMENTS

EDUCATION REQUIREMENTS

• Minimum of a good University degree with a minimum of 2,2 in any related discipline
• Human Resources Certification and MBA will be an added advantage

EXPERIENCE

• At least 5 years post qualification experience with 3 years in a human resource management position designing and implementing HCM systems. Banking experience will be an added advantage

COMPETENCIES

Knowledge:

• Banking Operations (Domestic & International Operations) is desirable
• Human Resource Management
• Global best practices in HCM   

Key Skills:

• General managerial / administration skills
• Coaching /counselling skills
• Interviewing Skills
• Team building / conflict management skills
• Organization & coordination skills
• Negotiation skills
• Interpersonal skills
• Computer appreciation / data entry (word- processing/Spreadsheet/graphics)
• Communication (oral & written)