We're hiring for "The First Manufacturing Shared Services Center" in Egypt that pertains to one of the big International companies!

We're looking for an Head of O2C to handle the following:

Key Responsibilities:

• Accomplish Invoice to Cash service delivery objectives by planning and managing teams’ activities as required.
• Supervise and guide teams to achieve overall division objectives while enabling staff to reach their full potential.
• Develop and manage strong relations with stakeholders.
• Establish effective internal control measurement aligned with corporate and Finance internal control procedures.
• Ensure that monthly staff rebate, salary deduction and customer/channel partner (Staff) complaints are addressed within agreed SLA.
• Monitor and approve AR system Manual Invoice process, billing system adjustment postings and AR debtors schedules preparation.
• Oversee activities related to all receivables management including receipt application are as per polices and procedures.
• Perform reviews to confirm partners credit limit are applied with revisions and approvals received for temporary or permanent changes.
• Ensure that the channel partner commission are processed as per policy and agreed SLA.
• Ensure all month-end or periodic activities are performed as per calendar and accounting adjustment (write-off/write-back etc.) are performed timely in accordance with accounting policies.
• Coordinate with Sales and other Departments to effectively address billing and customer/ channel partner concerns/ issues.
• Review and ensure that only the authentic goodwill cases are approved.
• Identify, prioritize and implement various improvement initiatives to lead Invoice to Cash team through sustainable change.
• Conduct regular reviews with the teams and ensure that SLAs and KPIs are met or exceeded by the team​.
• Review escalations and prepare mitigation plans, serving as a primary point of contact for escalation​.

Key requirements:

• 12 to 15 years of experience.
• Shared Services Center experience is a MUST
• Fluent English
• SAP user is a MUST
• People management experience 
• Excellent communication & leadership competencies
• Problem solving mindset
• High level of agility 
• Ability to establish the function from scratch
• A leader who can set a strategy & ensure its implementation