The ideal candidate will develop lead management and improve the quality of customer service in Kazakhstan and Kyrgyzstan throughout the life cycle, following the "Customer First" philosophy.

Roles and responsibilities:

contact center management;
Achieved the goals of secure lead management;
Customer Survey Recommendations (NPS);
study "Mystery Shopper";
Dealing with customer complaints;
Dealers uphold standards for secure customer relationships;
Continuously improve the customer journey with Voice of Customer;
Conducting serious business with the Technical Department (including responsibility for product quality);
Preparation and maintenance of budgets;
Motivate and develop department staff.
Competencies and skills:

Higher education in business administration;
Strong leadership, experience in managing people (at least 4-5 direct reports);
Strong communication, negotiation and presentation skills;
business planning and analysis;
"Customer First" mindset, empathy for customer needs and concerns, protecting customer interests;
initiative;
problem solving skills;
emotional intellect;
Stress tolerance;
multitasking and the ability to focus on priorities;
business acumen;
Legal literacy in working with contracts, laws and by-laws;
Collaboration and teamwork;
Fluency in Kazakh and Russian languages;
Spoken and written English, above average/fluent.