Job Title:         Head, Retail Banking– Tanzania

Client:             Banking

Location:        Tanzania

Salary:             Competitive Salary Package + Benefits

Job Purpose(s)

• To establish and maintain positive customer relationships, plan and deliver an effective marketing strategy and monitor the progress of new and existing products; as well as provide operational management support on a day-to-day basisFormulation and implementation of the Retail Group’s strategy
• Achieve PBT, Balance sheet and other performance target
• Contribute to the preparation of annual marketing plans and strategies for liability generation to enable Business Managers achieve targeted growth objectives.
• Conduct competitor analysis, market analysis and research, customer needs analysis on an ongoing basis to ensure continued competitiveness, relevance and profitability of retail banking offerings
• Contribute to the effective launching of new products to ensure favorable market response and optimum build-up of revenue.
• Ensure growth of FX revenue by signing on Remittance agents

Customer

• Maintain and acquire customer relationships to improve deposit liability growth and mix.
• Relationship Management of High Net worth Customers
• Network with all potential clients in all relevant categories of own locality
• Implement structures for effective retail customers relationship management and ensure continuous tracking and measurement of retail customer satisfaction/loyalty

Operations

• Work in collaboration with the service quality management department to define and improve retail service delivery standards
• Prepare weekly and monthly PBT reports for CEO
• Perform all other duties as may be assigned by the CEO.

People

• Directly supervise the activities of Business Managers within own unit to ensure optimal achievement of set targets.
• Monitor and assign targets to Heads to ensure effective focus on target achievement.
• Supervise activities of department members and provide coaching, mentoring and training as appropriate
• Monitor/manage performance of subordinates against pre-assigned goals and conduct performance appraisals as required

Reports

• Monthly performance report

Job Specifications

Qualifications & Certifications

• Minimum of Bachelor’s degree in Accounting, Business Administration
• A post-graduate degree or relevant professional qualification is required.

Working Experience

• Minimum of 10 years’ work experience
• Professional membership required