For a luxury boutique hotel in Florence, we are looking for a

HOTEL MANAGER

Main duties:

• Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
• Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.
• Strives to maintain profit margins without compromising guest or employee satisfaction.
• Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
• Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.
• Strives to improve service performance.
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
• Leading Property Operations Teams
• Establishes a vision for product and service delivery on property.
• Ensures employees are treated fairly and equitably.
• Observes service behaviors of employees and providing feedback to individuals and/or managers.
• Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

Requirements:

• Previous experience as Operations Manager/Hotel Manager for luxury hotels

• F&B background experience is mandatory
• International career path

• Italian and English fluent
• Excellent standing
• Leading-by-example leadership style
• Strong communication and relational skills

Location: Firenze