English
- English
- Deutsch
- Español
- Français
- Italiano
- Pусский
Penny Simpson
Managing Partner
Back to Jobs
ICT Helpdesk
The vacancy has expired
-
Salary£200 per day outside IR35LocationLondon, United KingdomIndustryInformation TechnologyJob Description
Job purpose
To be the first point of contact via the Service Desk or phone for all ICT enquiries.
You will provide customer focused 1st & 2nd line support as part of a team aiming to resolve issues at first point of contact or escalate to 3rd Line.
Skills, knowledge and experience
- Experience of working in ICT departments with working knowledge of ITIL
- Experience of working in a customer focused role
- Experience of PC, and Laptop troubleshooting
- Experience of installing and supporting, Win10 & Office365
- Windows 11
- Experience of Exchange Online
- Understanding of Office 365 applications (Teams, OneDrive)
- Understanding of TCP/IP, VLAN, VPN, Routing, DHCP, DNS
- Understanding of AD configuration and design.
- Good time management and prioritisation skills
- Working knowledge of Laptop and Desktop hardware
- Working knowledge of Networking and VOIP technologies
- Excellent verbal and written communication skills
- Ability to communicate technical information to non-technical users
It has come to our attention that clients and candidates are being contacted by individuals fraudulently posing as Antal representatives. If you receive a suspicious message (by email or WhatsApp), please do not click on any links or attachments. We never ask for credit card or bank details to purchase materials, and we do not charge fees to jobseekers.