Key relationships / Functional links with: ICT & Digital Services team, Service Desk, Business System Owners, Project Managers, 3rd-party ICT vendors, wider Elmbridge staff across all departments, and external support providers.

Main Purpose of Job

To deliver high-quality 3rd-line ICT infrastructure support while actively contributing to the council’s infrastructure modernisation and digital transformation programme. This includes supporting our move to Azure cloud, EUC migration to Windows 11 and Entra ID, enhancing cyber resilience, and documenting our IT landscape to identify improvements and risks.

Person Specification

Experience supporting Windows Server, Citrix, VMWare, networking, and Microsoft 365  -  Essential

Understanding of cybersecurity best practices (firewall, malware, VPNs)  -  Essential

Experience with modern cloud infrastructure and tools (Intune, SharePoint, Teams, Azure AD)  -  Essential

Strong documentation skills (technical runbooks, SOPs, diagrams)  -  Essential

Collaborative, customer-focused, and proactive mindset  -  Essential

Self-motivated and confident communicator  -  Essential

Proven ability to coach and support colleagues  -  Desirable

Familiarity with ITIL and service desk systems  -  Desirable

Willing to undergo a Basic DBS check  -  Essential