Hi Folks,

This is an  opportunity with a Product MNC for Implementation Consultant role

About Client:  It is the Time Intelligence company, has over 20 years of industry leadership and is pioneering a new approach to time management. It's a Time Intelligence Platform offers solutions for global time and gross pay compliance, enterprise time management for ERP, professional services automation, and an SDK for continued development - expanding the company's award-winning portfolio of cloud-based products, including complete solution sets for client billing, project costing, and time and attendance. It supports thousands of customers across 70 countries, with over 400 employees around the globe including the United States, Canada, India, Australia, and the United Kingdom.

As an Implementation Consultant, you will be responsible for ensuring that customers achieve success with their chosen solution, which is defined by effective implementation, high user adoption, and high return on investment. Leveraging your technical and consultative skills, you will achieve these goals by understanding the customer’s overall business objectives and provide recommendations on how to get the most out of Replicon’s solutions within their business environment.

Successful candidates thrive on creating value for clients, have exceptional client servicing skills, and are comfortable working in a fast-paced environment with multiple/competing priorities.

Open to work in Global working hours

We have: 

• An innovative, market-leading enterprise solution with a growing customer base
• An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
• Clear goals with an opportunity to learn new things and explore a variety of avenues
• Smart, well-connected global teams that work like a family with the sole aim to delight customers
• An open-minded approach to continuous improvement of people, product and processes

You have:

• Bachelor’s Degree or equivalent work experience in the software industry
• 6-10 years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications 
• Extensive technical account management & customer engagement experience
• Must have had hands on working knowledge of Implementation experience with business applications (e.g. SAP, Oracle, PeopleSoft)
• Excellent written & verbal communication skills
• Experience working with senior executive level personnel in customer accounts

What you’ll do:

• Engage and individually manage a large volume portfolio of key customer accounts
• Work closely with stakeholders within each customer account to identify their work flow processes and business challenges to create a Business Requirements document and project plan in regards to the successful implementation of their chosen  solution
• Oversee the successful implementation/configuration of  product suite for each customer account by working with an Implementation Specialist
• Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe
• Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action
• Work collaboratively with various internal team/individuals for the best interest of the customer (technical support, engineering, sales, etc.)

If interested kindly apply or share your CV at [email protected]