Our Client is an international leading producer and global distributor of specialty chemicals. We look for a an enthusiastic individual Customer Service & Logistics Distribution Specialist in their downton main office, in Bucharest.  

This is a new role in the Company , directly reporting to the local general manager and with the aim to operate with the Romanian Customs in relation to the NON EU imports and exports . Also, this person must be well focused on the ERP development in relation to logistics, as the existing (SAP logistics etc) local routines used do need some extensions and developments. 

 

A good Candidate will have the possibility to grow pretty fast a career into the SCM of the Company operations in Romania.

 

Therefore here are some very important MUST HAVE skills :

• The Import/export non -UE regulations knowledge  and work experience 
• Customs procedures for import/export its essential experience too
• Warehousing procedures at least very good knowledge
• Transport activities knowledge related to import-export (maritime would be nice to have) familiar with Incoterms etc
• Desirable experience in FMCG sector – would be substantial plus else chemical /construction industries are nice places to work with before too

Detailed Responsibilities related to logistics: 

* Overseeing all logistic and distribution operation

*Organizing and managing inventory, storage and transportation

* Forecasting supply and demand to prevent overstocking and running out-of stock (OOS)

* Plan and track the shipments of products according to customer requirements

* Reviewing, preparing and routing purchase orders

* Ensuring the safe and timely pick-up and delivery of shipments

* Monitoring shipments, costs, timeliness and productivity

* Addressing and resolving shipment and inventory issues

* Manage relationship with all logistics partner in terms of accuracy, efficiency and service level

* Overall responsibility for timely, accurate and sufficient stock levels of products

* Ensuring that the quality of all services provided meets the required standards

* Developing processes that make logistics and distribution more efficient and organized

* Preparing the logistic analyses and proposing the most cost-effective way of working

* Handling Logistics for domestic and foreign outbound deliveries 

* Supplier’s complaints handling regarding transportation and logistic

* Active monitoring and managing customer service level of the logistics partners

* Monthly Reporting: Logistic and inventory KPI’s / Export-import statistics   

 

              Responsibilities related to customer service:

 

* Customer service activities in logistics and distribution business 

* Maintain a positive, empathetic and professional attitude toward customers at all times

* Acknowledging and resolving customer complaints

* Processing orders, forms, applications and requests

* Keeping records of customer interactions, transactions, comments and complaints

* Provide feedback on the efficient of the customer service process

* Ensure customer satisfaction and provide professional customer support 

 

Education: University degree and post uni formation preferably with relations to the Logistics or Business field

 

Experience:  minimum 3 years of experience in logistics and customer service and at least 2 years of custom regulations expossure

 

Knowledge and skills:

* NON EU import export regulations in relation to Customs and if possible with transportation of good (Incoterms etc)

* Good knowledge of logistic, inventory, controlling and analysis processes

* Effective communication and negotiation skills

* Strong problem-solving abilities

* Excellent customer service and client relationship skills

* Advanced MS - Office user

* ERP & WMS experience

* Fluency in English both verbal and written

We look for good character, very reliable, team player, serious, honest, stable and reference checkable.