*Responosibilites:

- Sets the agenda for the Field services team, prioritizes and manages their performance
- Identifies opportunities to reduce baseline costs and enhance service levels
- Review infrastructure and identify risk / opportunities drive / support continuous service improvement
- Creates a feedback mechanism of key metrics to ensure services meets the needs of end users
- Must understand the overall setup of IT Infrastructure Services and roles played by various Service Providers
- Manages Field services specific end user services support strategy, site services support strategy, service improvement plans and routine operational tasks/events
- Handle Dispute Management & Escalation Management to ensure smooth Operations related to Infrastructure Service
- Drives resolution across multiple teams during region impacted
- Support global, sector, market IT infra / business projects delivery and migration to operations
- Manages and coordinates the environment operations from an end-to end perspective
- Coordinates user acceptance testing of various projects / programs delivered in field locations


*Requirements:
- Infra Knowledge (Compute, Database, Network, Workplace Services, Service Desk)
- End User Services including Software imaging and Software Distribution •
- System Monitoring and Alerting
- ITIL Process 
- 15+ years of experience in support roles