Consumer Goods & FMCG
13 Jul
SAP Basis & Application Services Manager
SAP Basis & Application Services Manager
Job Summary
The SAP Basis & Application Services Manager is responsible for managing SAP application environments, ensuring system availability, security, performance, and continuous improvement. The role oversees SAP managed services, technical upgrades, change management, data archiving, and infrastructure optimization while leading the SAP Basis team and collaborating with internal stakeholders and external partners.
Key Responsibilities
Manage SAP Basis operations, including system administration, maintenance, upgrades, patches, and performance optimization.
Oversee SAP managed services, cloud environments, and technical support activities.
Ensure system security, availability, capacity planning, and compliance with IT policies.
Lead change management activities and coordinate technical implementations with internal teams and external vendors
Manage SAP authorizations, user access, and data archiving to ensure security and efficient system performance.
Monitor system performance, resolve critical incidents, and oversee issue escalation when required.
Support budgeting, forecasting, and planning for SAP infrastructure, licensing, and system enhancements.
Collaborate with cross-functional teams to align SAP solutions with business needs.
Develop and implement IT procedures, service standards, and operational best practices.
Lead, coach, and evaluate the SAP Basis team to drive performance and continuous development.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field.
7–8 years of experience in SAP Basis, application management, or IT infrastructure.
Experience with SAP managed services, system administration, and change management.
Strong understanding of SAP security, performance monitoring, and technical operations.
Excellent leadership, communication, analytical, and problem-solving skills.
Strong planning, stakeholder management, and project coordination abilities.
Proficiency in English; Arabic is an advantage.