Our client is an International FMCG Company, with HQ in North Europe and a strong international environment.

For the professional division (B2B) we are looking for:

INSIDE SALES ACCOUNT MANAGER

The Role:

The Inside Sales Account Manager will execute the retention and profitable growth of current distributor and customer relationships with small to moderate size distributors and end customers. Operates with clear guidance from the Sales Manager, executing on priorities defined by Commercial Planning.

Interactions is done by remote selling, such as phone and virtual tools such as live chat (Skype, Microsoft Teams), web portals, and e-mail as key touchpoints to deliver on decided retention rate, profitable growth and sales KPIs.

Main activities:

• Sales & EBIT Development to plan across a wide account/geographic coverage for assigned inside sales accounts.
• Collaborate with internal channel & functional partners to plan and achieve annual OGSM of assigned accounts.
• Virtual Direct Relationship: be proactive in developing relationships as well as responding to requests from customers, activating promotional activities, and understanding needs and requirements
• Self-Service Platforms: manage daily operations of web-shops and other self-service digital tools to drive interest and purchase of the products. Responsible for attaining basket, frequency and conversion KPIs.
• New Product Introduction: analyze current accounts and identify cross/upsell opportunities; leverage digital marketing automation tools to activate launches.
• CRM: maintain database of accounts within your assigned territory.
• Pipeline management of end-customer accounts of scale.

Education and Experience:

• Bachelor’s degree required and/or at least 4 years of experience in an inside sales role or equivalent combination of experience and education considered.

• 3 years of accomplished sales experience involving virtual/digital platforms.
• Health and Hygiene Industry experience preferred.
• Strong working knowledge of Microsoft Office and digital platforms such as live-chat, knowledge databases and web applications.
• English good.

• Experience working CRM systems (i.e. Microsoft Dynamics).

        Excellent interpersonal skills, proactivity, team spirit are the main skills required

The position is based in Legnano, a candidate that can reach the offices by car would be good.