Your main contribution:

• you will be the main POC for the existing portfolio of customers.

• you will make sure that the customer will get the best price, therefore, internal communication is also important in order to offer the best service.

Job Summary

• Combines inside sales/customer service and technical/systems knowledge to sell products, services and solutions to new and existing customers/account base through a variety of inbound and outbound multimedia communications (e.g., telephone, email, fax, portals).
• Effectively develops and manages trusted relationships for assigned customers/accounts.
• Promotes company options and solutions to customers on a regular basis. Identifies sales opportunities to deliver focused market/brand solutions to the customer resulting in increased market share, sales and margin for suppliers and maximizing value to the company.
• Consistently delivers revenue or profit that supports and drives the account/customer to meet financial sales metrics.

Principal Responsibilities

• Delivers solutions or finds new opportunities for a positive customer experience utilizing independent judgment and sales methodology.
• Initiates and answers sales inquiries directly from/to prospective and/or existing customers to promote product offerings, services and capabilities.
• Promptly and accurately responds to prospective or existing customer information requests.
• Monitors/follows up on sales activities throughout the process to meet or exceed customer requirements from initial contact to order fulfillment.
• Maintains and expands sales with existing accounts through a high level of customer service and customer knowledge (e.g., Distribution Total Available Market (DTAM), projects in pipeline, critical start dates).
• Working in a team environment, proactively coordinates sales efforts and strategies with internal resources such as product, materials, field sales and suppliers.
• Effectively communicates with customers regarding current product information and provides accurate and detailed pricing, quotes, and input on products and final solutions.
• Coordinates existing customer requirements for inventories, delivery lead time and unit prices.
• Other duties as assigned.

Job Level Specifications

• Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
• Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
• Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.
• Collaboration with other departments or customers/teams may be required to perform role. May frequently respond to requests from others, internally or externally.
• Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.

Work Experience

• Typically requires a minimum of two years of related experience.

Education And Certification(s)

• High School Diploma or equivalent

Distinguishing Characteristics

• Possesses thorough knowledge of solutions or assigned products in a specific brand.
• Exhibits the ability to identify new qualified customers for inclusion in Avnet’s portfolio of smaller and less complex accounts.
• Maybe required to occasionally travel to customer sites or attend training including some overnight travel.
• Intermediate knowledge of systems such as SAP, ERP, order management.
• Working knowledge of Excel skills allowing for problem solving, formulas, analysis, formatting, and manipulation of data.
• Working knowledge of QuoteFX, SupplierWin, PowerPoint, WebEx.

The few most important nice to haves of the best matching Candidate in this role are:

• B2B sales experience ideally.
• Experience in sales, customer service, call centre or similar. Ideally indirect sales. At least 1 year experience is required.
• This person will not sale or visit candidates, but it’s important to have a little bit of experience with customers to ensure a smooth experience.