Essentials :

1. Excellent communication skills
2. Bachelor's degree
3. Working knowledge of SAP Systems and Sales support

KEY POSITION ACCOUNTABILITIES

• Identifying and assessing customers’ needs to achieve satisfaction

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Handle the processing of all quotations and orders with accuracy and within the service levels.

• Inform clients of unforeseen delays or problems.

• With the Salesperson, be a key point of contact to the Customer.

• Propose alternative solutions to areas where the specification is not to requirements on technical merit or budget.

• Communicate progress to the Customer consistently to inform them of order status.

• Recommend potential products or services to management by collecting customer information and analysing customer needs.

• Managing incoming calls/emails and customer service inquiries

• Keep records of customer interactions, process customer accounts and file documents

• Support the maintenance of the CRM system, ensuring all records are kept up to date.