Our client based in Hounslow are looking for a full time IT & Facilities Manager. Hybrid working. Working Monday - Friday 8.30 to 5.15. Supporting 80 users office and remote. Reporting to Germany. Great bonus scheme. 25days holiday. #

Job Responsibilities and Major Activities:

• Ensuring the smooth running of all ICT systems, including anti-virus software, print services and email provision.
• Ensure all IT safety standards are complied with in consultation with HQ:
  • Ensuring that software licensing laws are adhered to.
  • Ensuring the security of data from internal and external attack.
  • Providing secure access to the network for remote users.
• Planning, developing and implementing the ICT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness:
  • Ensuring correct ICT equipment levels for end-users.
  • Scheduling upgrades and security backups of hardware and software systems.
  • Researching and installing new systems.
  • Keeping up to date with the latest technologies.
• Managing crisis situations, which may involve complex technical hardware or software problems.
  • Providing users with appropriate support and advice. This involves first and second line support.
  • This is relevant for all tasks which cannot be solved by helpdesk/service desk or have to be solved on site.
• Management and review of UK organisation mobile telephone contract and services.

Systems Champion:

• To provide Independent CRM user support and training as requested.
• Develop and lead the internal systems training programme in conjunction with HR (Excel, Powerpoint, Access etc).

Stakeholder Interaction:

• Ensure all new users are supplied with the necessary ICT equipment in order to fulfill their duties.
• Ensure all new users are fully trained in the relevant functionalities to undertake their roles.
• Management, distribution and supervision of incoming project and service request from users.
• To act as the conduit between the UK Organisation and GROHE AG IT function. This position is characterised by a strong connection between the UK organisation and GROHE AG, internal and external functions and service providers.

To undertake any other duties, which may be reasonably assigned from time to time

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.