This is a new role  that will play a key part in ensuring that  IT and business systems meet the needs of the organisation. The core of the role will be working closely with outsourced IT suppliers and supporting our staff to get the most out of our existing technology, therefore both sound technical knowledge and strong interpersonal skills will be essential. This role also offers good opportunities to help identify and develop IT solutions across the organisation.  

Key Responsibilities:

IT support

• Manage the relationship between  outsourced IT service provider, ensuring this service meets the needs of the organisation
• Basic set up of new equipment (in particular laptops and iPhones) for staff and maintaining equipment inventory
• Work with IT service provider to identify necessary updates and developments, plan and manage these including budget management, internal communication and training
• Support and advise staff on a range of IT queries and issues
• Contribute to the development of information security including policies, processes, guidance and training
• Plan and manage the future development of our IT estate including purchasing hardware, software and peripherals

Systems support (mainly Dynamics 365 CRM)

• Manage the relationship with  outsourced CRM service provider ensuring this service meets the needs of the organisation
• Develop strong understanding of our CRM processes, working with different internal teams to develop the system to improve how we work
• Make basic changes to fields, views and forms on CRM as required
• Deliver basic CRM training for new starters and wider staff members, as required
• Work with CRM provider to identify necessary updates and developments, plan and manage these including budget management, internal communication and training
• Develop strong understanding of all our IT systems (finance, events, CRM) and maintain oversight of how these work together, identifying any opportunities or risks

IT and systems development

• Contribute to project work, including:
  • developing our ways of working to improve collaboration in a hybrid office/remote working environment
  • improving our data to inform business decisions (such as use of BI tools)
  • developing our data security processes and practices
• Identify future opportunities to develop our IT systems and processes to improve our ways of working to make them more effective and efficient including training, developing guidance and documentation.

Selection Criteria

Essential

• Good working knowledge of Office 365 and its capabilities
• Good working knowledge of standard office hardware, software and peripherals
• Ability to communicate with both technical IT specialists and non-technical staff
• Interest in, and ability to learn and develop a CRM database
• Experience of requirements gathering and identifying issues and opportunities
• Ability to build strong working relationships with internal staff and external suppliers
• Understanding of data usage, storage and security
• Ability to plan and manage own workload
   

Desirable

• Budget management and account management experience would be desirable
• Experience with BI tools (such as Power BI)