Job Purpose-

Seeking a skilled IT Application Manager with extensive experience in managing and optimizing critical systems, including Common Use Passenger Processing System (CUPPS), Baggage Reconciliation System (BRS), self-baggage drop, and Common-use Self-Service (CUSS) kiosks. The successful candidate will play a pivotal role in ensuring the seamless operation, integration, and enhancement of these systems within the environment.

Key Accountabilities-

System Management:

•    Lead the implementation, configuration, and ongoing management of CUPPS, BRS, SBD, and CUSS kiosks.
•    Collaborate with cross-functional teams to define system requirements, workflows, and integration points to optimize passenger processing and baggage handling.

Integration and Interoperability:

•    Oversee the integration of CUPPS, BRS, self-baggage drop, and CUSS kiosks with other systems.
•    Ensure seamless data flow and synchronization between these systems to enhance passenger experience.

System Performance and Availability:

•    Monitor the performance and availability of CUPPS, BRS, self-baggage drop, and CUSS kiosks, proactively addressing any technical issues to minimize disruptions.
•    Implement performance tuning and optimization strategies to ensure smooth operations during peak hours.

Security and Compliance:
•    Implement robust security measures and protocols to protect passenger data and ensure compliance with industry regulations and standards.
•    Conduct regular security assessments and audits for the systems under management.

Vendor Management:
•    Collaborate with vendors to assess new releases, updates, and enhancements for CUPPS, BRS, self-baggage drop, and CUSS kiosks, overseeing their successful implementation.
•    Manage vendor relationships to ensure timely support and issue resolution.

User Support and Training:
•    Provide technical support to staff and passengers, addressing inquiries related to CUPPS, BRS, self-baggage drop, and CUSS kiosks.
•    Develop training materials and conduct training sessions for personnel and users to ensure efficient utilization of self-service systems.

Education- B.Tech / M.Tech in Computer Science 

Experience- 7 to 10 years of hands-on experience in DevOps managing complex architecture in a multi-cloud environment.