Job Title:                     IT Help Desk Administrator – USA

Industry:                      Banking

Location:                    New York, USA

Salary:                         Competitive Salary Package + Benefits

Role Purpose

The IT Helpdesk Administrator will support end users by resolving, validating, and documenting processes necessary to maintain a stable IT infrastructure. The Helpdesk officer would play a key role in supporting & troubleshooting Windows and AIX/Linux operating systems, supporting MS Office 365, and ensuring the network infrastructure is reliably supported. This individual is responsible for documenting the processes necessary to maintain a stable environment and understanding the technology used to support the execution of these business processes.

Responsibilities:

As the IT Help Desk Administrator, you will be responsible for providing first-level technical support to end-users, resolving IT-related issues promptly, and contributing to the overall efficiency of the bank's IT infrastructure.

Responsibilities:

• Administration of Active Directory, Group Policy, DNS, Microsoft Office 365, Quickbooks, and SAGE.
• Network engineering and troubleshooting, data cabling, and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Identifying root causes of operational issues and process inefficiencies.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.
• Desktop and helpdesk support efforts, ensuring all desktop applications, workstations and related equipment problems are resolved promptly with limited disruptions.
• Build internal wikis with technical documentation and IT manuals.

Requirements:

• 1+ years IT experience with client, server, and network service delivery
• 2+ years or experience with networking concepts OSI Model
• 2+ years of experience of troubleshooting in a multi-user high availability environment
• 2+ Years of experience in a professional environment
• 2+ years of experience in PC repair, troubleshooting and deployment.
• Proficient in and knowledgeable of virtualization, Active Directory, DHCP,DNS, Windows, Office 365, SharePoint administration and UNIX.