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SalaryJob Description
Job Title: IT Help Desk Administrator – USA
Industry: Banking / Financial Services
Location: USA
Salary: Competitive Salary Package + Benefits
Job Summary:
We are seeking a highly motivated and skilled IT Helpdesk person to join our client dynamic team. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and exceptional customer service abilities. The IT helpdesk person will be responsible for providing technical assistance to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our organization's IT infrastructure.
Essential Functions & Accountabilities
End-User Support:
- Respond to and resolve user inquiries and issues related to hardware, software, and network systems.
- Provide timely and effective technical support via phone, email, or in-person, ensuring a high level of customer satisfaction.
- Assist users in resolving hardware, software, and network-related issues.
- Assist users with the setup, installation, and configuration of computers, peripherals, and software applications.
Troubleshooting and Issue Resolution:
- Diagnose and resolve hardware and software problems promptly, minimizing downtime and disruption to daily operations.
- Perform hardware upgrades and replacements as needed.
- Assist with the setup, configuration, and deployment of desktops, mobile phones, laptops, and other hardware.
- Coordinate with vendors for hardware repairs and replacements.
Network Support:
- Assist in maintaining and troubleshooting network connectivity issues.
- Configure and manage routers, switches, and other networking equipment when required.
- Collaborate with the cybersecurity team to ensure a secure and efficient network infrastructure.
System Maintenance:
- Conduct routine system maintenance tasks, including updates, patches, and security configurations.
- Monitor IT infrastructure to ensure optimal performance and proactively address potential issues.
- Perform regular backups and data recovery procedures.
Password Resets and Account Management:
- Assist users with password resets and account-related issues.
- Manage user accounts, permissions, and access rights.
Documentation:
- Create and maintain comprehensive documentation of IT processes, procedures, and user guides.
- Keep accurate records of support requests, resolutions, and hardware/software inventory.
- Create user guides and knowledge base articles to facilitate self-help for end-users.
Security and Compliance:
- Implement and enforce IT security policies to safeguard company data and systems.
- Stay informed about the latest security threats and collaborate with the security team to implement preventive measures.
Collaboration and Training:
Collaborate with other IT professionals and departments to enhance overall IT functionality.
Provide training to end-users on IT best practices and the use of hardware/software.
Others:
- Assist with System End of Day processes when required.
- Any other tasks the bank may assign.
Minimum Qualification & Skills
- Proven experience as an IT helpdesk specialist or in a similar role.
- Strong knowledge of macOS and/or Windows operating systems including Active Directory.
- Familiarity with networking principles and protocols.
- Excellent troubleshooting and problem-solving skills.
- Solid understanding of computer hardware, software, and peripherals.
- Effective communication and interpersonal skills.
- Relevant certifications (e.g., CompTIA A+, Network+, or Security+, Cisco Certified Network Associate (CCNA)) are a plus.
Education:
Bachelor’s degree in information technology, Computer Science, or a related field is preferred.
Join our client team and contribute to creating a seamless and efficient IT environment that empowers our organization to achieve its goals.
Benefits- Annual bonus based on performance
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