Roles & Responsibilities

• Facilitate the support of SAP.

• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements

• Facilitate workshops to collect business requirements

• Map business requirements, processes, and objectives; develop necessary product modifications to satisfy clients' needs.

• Identify gaps, and issues and work around solutions.

• Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems.

• Handle changes or emergency transports as needed for high-priority issues;

• Document functional designs, test cases, and results.

• Proactively identify and propose business process and/or system enhancements

• Act as a liaison between the business functions and the technical team.

• Provide ad-hoc training and user support as required

• Good knowledge of Network management, Domain Controller, Linux & Windows platforms

• Should have strong knowledge on Information Security & Data leak prevention

• Should be able to handle internal & external auditors on IT & IS security

• Work self-directed and independently; may act as subject matter mentor to more junior members.

Desired Skills & Experience