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IT Service Management (ITSM) Consultant (Senior Analyst)
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SalaryMarket Competitive Salary + BenefitsLocationBulgariaIndustryInformation Technology and ServicesJob Description
Education & Experience:
- Bachelor's degree, Computer Science, Information Systems
- Minimum 5+ years of Experience
Key Responsibilities:
- ServiceNow development within the ITIL framework
- Building solutions in ServiceNow for modules like ITSM, Portal, Catalog
- Custom application development in ServiceNow
- Coding proficiency using JavaScript, Angular JS, HTML, CSS, and Bootstrap framework
- Portal development in ServiceNow, including adding pages and widgets
- Building custom widgets as per requirements
- Knowledge of domain separation and how portals and catalogs work for domain-separated instances
- Expertise in data exchange formats like JSON and XML
- Writing business rules, script includes, and email notifications
- Server-side and client-side scripting in ServiceNow
- Workflow build or modification based on client requirements
- Knowledge of Incident, Change, Requests, Catalogs, Tasks
- Building Catalogs, variable sets, Client scripts, UI Policies, UI Actions, and ACL
- Debugging skills along with coding skills
Process Skills:
- Adhering to coding and review practices
- Ensuring quality and timeliness of assigned modules
- Documenting pseudo code as applicable
- Staying updated on the latest technologies and sharing knowledge
- Strong organizational skills to prioritize, follow up, deliver, and communicate status
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