My client is looking for an experienced full time IT Support Engineer to join their excellent independent team in Egham.

This is a permanent hybrid support role comprising a mixture of dedicated on site support, remote support and installation services paying up to £35,000.

Key Responsibilities

• Serve as the point of contact for all IT support requests and queries for clients
• Installing, configuring and maintaining software and hardware components of computer and network systems
• Diagnosing and troubleshooting software and hardware issues
• Repairing and replacing damaged computer and network components
• Supporting people whenever they encounter challenges with computers, smart phones, tablets, printers and network

devices

• Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been

input promptly and accurately.

• Creating, maintaining and updating technical documentation regularly
• Continuously improve knowledge and understanding of the software and hardware technologies used by clients
• Maintain a strong customer focus at all times.

Requirements

• Full UK driver's license
• High level of 2^nd line IT support experience as well as excellent troubleshooting skills
• Experience in the installation, configuration and support of desktop/laptops, various types of peripheral hardware (including printers, smart phones and tablets)
• Ability to problem solve within a technical environment
• Strong communication skills
• Ability to, occasionally, accommodate a non-traditional work schedule and remain flexible to meet the needs of clients
• Driven self-starter who does not require close supervision
• PowerShell or equivalent scripting languages and any experience of application deployment/automation would be advantageous.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.