Job Title:                   IT Support Engineer - Oshu, Iwate - Japan

Industry:                    Hardware/Chip Design & Embedded Software

Location:                   Japan

Salary:                       Competitive package + bonus + comprehensive benefits

As a recruitment partner, we are supporting a global engineering and technology services organisation on a long-term onsite IT support role based in Japan. This position offers stability, hands-on technical exposure, and the opportunity to work within a large-scale, structured operating environment.

Job Purpose

The successful candidate will provide first-line IT support to internal users at a customer site, working as part of an Information Security & IT Infrastructure team. This is a hands-on, user-facing role requiring solid technical fundamentals and strong communication skills.

Key Responsibilities

• Provide LAN-related support, including basic troubleshooting, cabling, and connectivity
• Support server and IT facilities operations
• Manage software distribution, installation, and user support
• Support Windows OS updates and routine maintenance
• Handle fixed IP address issuance procedures
• Provide initial response to power outages and network incidents
• Diagnose basic PC hardware issues and replace internal components where required

What’s on Offer

• Permanent, long-term employment
• Stable assignment in a well-structured enterprise environment
• Exposure to large-scale IT infrastructure and security operations
• Office-based working arrangement
• Opportunity to build practical IT support experience in Japan

Candidate Requirements

Essential (Must Have):

• Basic knowledge of Microsoft operating systems and Office products
• Understanding of PC hardware structure and ability to diagnose initial faults
• Ability to replace internal PC components
• Basic LAN knowledge, including cabling and wiring
• Fundamental understanding of network security concepts

Desirable (Good to Have):

• Strong communication and interpersonal skills
• Ability to interact smoothly with internal users
• Knowledge equivalent to IT Passport or Fundamental Information Technology Engineer level

Language Skills

• Japanese: JLPT N2 or above (mandatory)
• English: Basic level

This role is suitable for candidates seeking long-term stability, hands-on IT support experience, and exposure to enterprise IT operations in Japan.