Job Summary

We are looking for a highly motivated IT Support Specialist to join our IT team in Chennai. This role will provide on-site and remote IT support, ensuring seamless IT support across the organization. The ideal candidate will handle IT tickets, onboarding/offboarding, asset management and general troubleshooting, while also assisting with IT processes and alerts from various systems.

This is a great opportunity for someone looking to grow in a dynamic, fast-paced IT environment, supporting a global team.

Key Responsibilities

End-User Support & Ticket Management ● Provide on-site IT support for our Chennai office, assisting employees with hardware and software issues. ● Provide remote IT support for our APAC offices, assisting employees with hardware and software issues. ● Manage and resolve IT support tickets, ensuring timely response and resolution. ● Review IT tickets that have received user replies after the assigned IT member’s working hours and respond accordingly. ● Handle VPN issues, especially for users posting in internal IT support channels. ● Respond to Google Meet Kit notifications and assist in troubleshooting video conferencing issues. ● Monitor and act on IT system alerts, escalating as needed. ● Address IT-related requests posted in Slack channels.

Onboarding, Offboarding & Internal IT Processes ● Oversee employee onboarding, ensuring new hires receive necessary IT equipment, accounts and access. ● Assist in employee offboarding, managing all required IT steps except for the physical device collection on-site. ● Process internal transfers, ensuring IT systems are updated accordingly. ● Handle contingent worker extensions, working with HR and IT teams for approvals. ● Process Google Group change requests and Slack channel additions. ● Assist in handling IT process approvals, ensuring compliance with internal procedures.

Asset Management & IT Systems Administration ● Manage IT assets, ensuring accurate records of hardware and software in Chennai. ● Update Uniflow badging systems and communicate changes via Slack. ● Coordinate with vendors for hardware procurement and inventory management. ● Support Google Workspace administration, assisting with group memberships and access control.

Qualifications & Skills

● 2+ years of experience in IT support, helpdesk or desktop support roles.

● Strong knowledge of Windows, macOS and Linux environments.

● Experience with VPNs, Google Workspace, endpoint security, antivirus software, collaboration tools such as Slack and IT asset management systems.

● Experience handling onboarding, offboarding and IT process automation.

● Basic understanding of networking concepts (VPN, firewalls, Wi-Fi troubleshooting).