Our Company client, international fashion/luxury brand, is looking for a person to join the IT Team in Italy:

IT SUPPORT SPECIALIST – ENGLISH SPEAKER

The role will involve resolving user issues by phone, remote access and on site; deploying new devices (Computers, iOS devices, printers, etc…); managing active directory accounts; deploying Security patches; drawing up IT procedures for users; assisting IT Department in Projects deployment.
The role will be based in the Milano Head office (onsite).

Main activities

• Provide support and communication to 260 users;
• Qualify and resolve user issues in an accurate, timely manner;
• ­Configure and deploy new equipment (laptops, desktops, iOS Devices and printers);
• Debugging depending on applications/hardware errors. Testing activities for workaround or problem fixing in collaboration with Corporate IT Team and Stores’ Teams;
• Create “how to” guide for common end-users’ issues;
• Manage Active Directory accounts;
• Assist IT Department in projects deployment;
• Liaise with external suppliers, and Head Quarter IT teams based in Paris;
• Apply central IT Policy especially for the three pillars: Architecture, Governance and Security;
• Training to newcomers/new IT Key users in store.
   

The ideal candidate

• At least 2 years of experience in a similar role;
• Office Support knowledge (Windows, Office 365 application, Active directory);
• TCP/IP networking / Wi-Fi understanding;
• Good level of experience of users supporting;
• Understanding of IT processes apply to Retail is a plus.
• English at least B2 level